Your claim, assessed on site
What the insurer receives as soon as the surveyor validates the report.
Survey on 11/05 · MAIF · Claire D.
Water damage · 3-bedroom flat, Lyon 3rd
- CauseLeak on the dishwasher supply hose (probable, to be confirmed on dismantling).
- Costing€2,250 estimated so far, across 2 costed items.
- To complete3 damage item(s) without extent or decision: the surveyor must complete before closing.
- RemarkHose not replaced: wear or bad fitting to be determined, to check against the policy conditions.
- RemarkThe policyholder would like to be rehoused for a few days, to be discussed with the insurer.
1 point being checked by the surveyor.
€2,250
Estimated amount
3 damage item(s) not costed
5
Damage found
of which 3 to complete
2/2
Emergency measures
All done
4
Evidence photos
Timestamped, duplicates removed
Costing
| Flooring, materials and fitting | €1,800 |
| Painting of the party wall | €450 |
| Estimated total | €2,250 |
Building Damage to the structure
Laminate flooring (kitchen)
Nature swellingExtent 6 m²Decision to replace
Party wall with the living room
Nature stains, blistering paintExtent 4 m²Decision to redo
Ceiling of the neighbour below
Nature damp reportedExtent not specifiedDecision not specified
Being checkedFurnishings Contents and movable property
Low kitchen cabinet
Nature warpedExtent not specifiedDecision beyond repair
Living room sofa
Nature stained fabricExtent not specifiedDecision cleaning possible
Evidence photos
Swollen flooring, kitchen
09:21, timestamped
Party wall, living room
09:24, timestamped
Dishwasher hose
09:19, timestamped
Warped low cabinet
09:30, timestamped
Emergency measures
DoneWater supply shut off by the policyholder
DoneDehumidifier installed
Report
The full survey report, or an automatic push to your claims system as soon as the surveyor validates and signs.
Claims system connected · push on validation
Evidential value
Every statement in the report is tied to the sentence of the recording that supports it; the recording, photos and their timestamps carry a digital fingerprint. AI proposes, the surveyor validates: no decision is automatic.
Technical format for integrators
{
"schema": "spoticall.expertise-export/v1",
"visitId": "e-2026-11-05-001",
"insurer": "MAIF",
"findings": [
{
"id": "f1",
"type": "cause",
"brandId": "e1",
"description": "Leak on the dishwasher supply hose",
"certainty": "probable",
"confidence": 0.9,
"evidence": [
"s2"
],
"mediaIds": [
"p3"
],
"status": "auto"
},
{
"id": "f2",
"type": "damage",
"brandId": "e1",
"element": "Laminate flooring (kitchen)",
"nature": "swelling",
"extent": "6 m²",
"decision": "to replace",
"confidence": 0.95,
"evidence": [
"s3"
],
"mediaIds": [
"p1"
],
"status": "auto"
},
{
"id": "f3",
"type": "damage",
"brandId": "e1",
"element": "Party wall with the living room",
"nature": "stains, blistering paint",
"extent": "4 m²",
"decision": "to redo",
"confidence": 0.93,
"evidence": [
"s4"
],
"mediaIds": [
"p2"
],
"status": "auto"
},
{
"id": "f4",
"type": "damage",
"brandId": "e1",
"element": "Ceiling of the neighbour below",
"nature": "damp reported",
"extent": "not_mentioned",
"decision": "not_mentioned",
"confidence": 0.46,
"evidence": [
"s5"
],
"mediaIds": [],
"status": "needs_review"
},
{
"id": "f5",
"type": "estimate",
"brandId": "e1",
"item": "Flooring, materials and fitting",
"amountEur": 1800,
"confidence": 0.92,
"evidence": [
"s8"
],
"mediaIds": [],
"status": "auto"
},
{
"id": "f6",
"type": "estimate",
"brandId": "e1",
"item": "Painting of the party wall",
"amountEur": 450,
"confidence": 0.94,
"evidence": [
"s9"
],
"mediaIds": [],
"status": "auto"
},
{
"id": "f7",
"type": "note",
"brandId": "e1",
"text": "Hose not replaced: wear or bad fitting to be determined, to check against the policy conditions.",
"confidence": 0.7,
"evidence": [
"s11"
],
"mediaIds": [],
"status": "auto"
},
{
"id": "f8",
"type": "damage",
"brandId": "e2",
"element": "Low kitchen cabinet",
"nature": "warped",
"extent": "not_mentioned",
"decision": "beyond repair",
"confidence": 0.94,
"evidence": [
"s6"
],
"mediaIds": [
"p4"
],
"status": "auto"
},
{
"id": "f9",
"type": "damage",
"brandId": "e2",
"element": "Living room sofa",
"nature": "stained fabric",
"extent": "not_mentioned",
"decision": "cleaning possible",
"confidence": 0.78,
"evidence": [
"s7"
],
"mediaIds": [],
"status": "auto"
},
{
"id": "f10",
"type": "safeguard",
"brandId": "e3",
"action": "Water supply shut off by the policyholder",
"done": true,
"confidence": 0.96,
"evidence": [
"s10"
],
"mediaIds": [],
"status": "auto"
},
{
"id": "f11",
"type": "safeguard",
"brandId": "e3",
"action": "Dehumidifier installed",
"done": true,
"confidence": 0.95,
"evidence": [
"s10"
],
"mediaIds": [],
"status": "auto"
},
{
"id": "f12",
"type": "note",
"brandId": "e3",
"text": "The policyholder would like to be rehoused for a few days, to be discussed with the insurer.",
"confidence": 0.85,
"evidence": [
"s12"
],
"mediaIds": [],
"status": "auto"
}
],
"media": [
{
"id": "p1",
"label": "Swollen flooring, kitchen",
"src": "/photos/parquetgonfle-cuisine.jpg",
"brandIds": [
"e1"
],
"takenAt": "2026-11-05T09:21:10+01:00",
"sha256": "a7f2…19c0",
"geoOk": true
},
{
"id": "p2",
"label": "Party wall, living room",
"src": "/photos/mur-peinturecloque.jpg",
"brandIds": [
"e1"
],
"takenAt": "2026-11-05T09:24:42+01:00",
"sha256": "0b83…d4e7",
"geoOk": true
},
{
"id": "p3",
"label": "Dishwasher hose",
"src": "/photos/flexible-lavevaiselle.jpg",
"brandIds": [
"e1"
],
"takenAt": "2026-11-05T09:19:03+01:00",
"sha256": "6e1d…83ab",
"geoOk": true
},
{
"id": "p4",
"label": "Warped low cabinet",
"src": "/photos/meublebas-deforme.jpg",
"brandIds": [
"e2"
],
"takenAt": "2026-11-05T09:30:27+01:00",
"sha256": "f4c9…2a16",
"geoOk": false
}
]
}